Frequently Asked Questions

For placing an order just follow the below steps:-

• You need to create an account on website with your personal email id.

• Go to the product page which you want to buy, click on add to cart.

• Likewise add all products in your cart.

• If you have a discount coupon, Enter coupon code and click Redeem.

• Enter your destination to get a shipping estimate.

• Click on proceed to checkout.

• Fill proper billing address where you want to have billing information.

• Shipping information consist of proper delivery address.

• Select courier service you want for delivery.

• Review your order properly.

• At last payment information

• If you receive message like “Your Order has been Successfully Placed!!” then it’s all done else you have to try once again for payment.

For more you need to contact us at +919737746888 on Whatsapp or Skype or mail us at

Yes, we send gift to your loved ones. You just have to do is enter the receiver address and phone number in shipping details, so as deliver boy can contact receiver on the given address at the time of delivery. Please mention in comments if you don’t want to disclose your identity.

The billing address is the address associated with your credit card – it is used to verify your credit card information. Your billing address is where you receive your bank statement for the credit card. The billing address must match the address that your card company has on file.

We have three payment gateways like PayPal, CCAvenue, and Citrus. They accept all the cards like visa cards, master cards, American Express, Discover and more. You can also use net banking, cash cards and mobile payments.

Return is only accepted if the product is having any manufacturing defects or in ready made products having any size issues. Custom stitched products that are stitched to your measurements cannot be returned or exchanged. If you want to return the order pieces you need to inform us within 24hr after receiving parcel. Also you have to return it by your cost, we will replace or refund (product price) only after getting returned products. For cancelation you are applicable to cancel the order only if you inform us within 12hr of placing the order.

Your privacy is important to Satrani Fashion, we does not sell or rent personal information about our customers to any third parties. We may be required to disclose your personally identifiable information when the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.

While buying from our site it’s our responsibility to provide you a complete secure and threat free environment. We provide SSL service for security on website. Secure Sockets Layer is a security technology for establishing an encrypted link between a server and a client (i.e. web server (website) and browser). SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. More specifically, SSL is a security protocol. Protocols describe how algorithms should be used; in this case, the SSL protocol determines variables of the encryption for both the link and the data being transmitted.

For viewing your shopping cart you need to login to your account. After login click on “CART” option on right up corner.

Click on REMOVE (red in color) to delete the product from cart. Click (-) minus option to decrease quantity and (+) plus to increase quantity.

If you receive message like “Your Order has been Successfully Placed!!” that means we received your order successfully.

For receiving invoice you can just add to cart all the products and click on duplicate invoice button.

You will receive message with tracking detail through mail and mobile. You can easily track the current status of courier from the given link.

We serve all most all the countries, but still if you are unable to add your address then let us inform us on live chat help option.

Yes, for expected shipping you need to inform us beforehand to make delivery at given date.

For doing this you need to contact our representative on whatsapp or email. (i.e. +919737746888 or

Standard Stitching and customized stitching are to different types of stitching. In standard stitching our designer will tailor your dress according to standard size based on given four measurements by you. Not it will not exact as per your measurement. Mostly it is appropriate for reseller. If you need an exact measurement then you must select custom stitching. In custom stitching you have to add exact measurements as per your body structure. Note: Charges for custom stitching will be more than standard stitching.

Login to our site, go to Myaccount and click on reorder option you can see the previous order product added in your current cart.

Yes, you will get almost identical product. Jewelry, accessories etc. as used for photography are not part of the product sent. Minor color variation is expected. Sometimes, work may also differ. If there is a major variation, we inform clients before sending the products. For getting rid of this situation sometimes we send actual images to our customer on whatsapp.

For changing currency you need to go to up left corner of website, find currency drop down click and select the appropriate currency.


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